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Introduction

The revolution of the communications and Internet opens many doors for investors. It increases the speed of the services and facilitates communications between the companies and their customers, it creates an open market with transparency and reduces human interference.

To benefit from the revolutions many retailers opened a second channel for their business, after concluding that online channels combined with traditional channels will increase customer satisfaction and increase their sales.

COVID-19 had a huge impact on retailers due to the lockdown, the only option for customers is online retailers. Another point is that working from home changed the shopping methods for customers. COVID-19 puts more pressure on retailers to open online channels. This process has many benefits for both retailers and customers. However, the speedy movements open many risk possibilities for both

Listed below are three Websites that have more information about the topic.

https://retail-merchandiser.com/news/top-5-benefits-online-retail-shops/

https://www.ethicalconsumer.org/node/78/ethics-online-retailers

https://ca.indeed.com/career-advice/career-development/what-is-e-commerce

Sheridan College

Introduction